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Order Issue

Order Issue - FAQ

  1. Can I change/modify my shipping address/model/color?

    Yes, you can. It includes changing sizes or the color of an item, removing an item, and changing your shipping address. Please contact our Customer Service. Please note that we can help you modify your order BEFORE shipment.
    Once your package shipped, we will not be able to change anything.

  2. Where is my order?

    You will receive your order in 3-5 business days from the date that it is placed.

    For processing time, we may need up to 1-2 days to prepare your order after placing your order. This is to make sure that your order is accurate.

    As for delivery time, You’ll be able to follow ... Read more

  3. Why I didn’t get an email about my order being shipped?

    After placing your order, we may need 1-2 business days to prepare your order.

    This will be our processing time to make sure that your order is accurate.

    We will inform you with an email after shipment or if there is any delay.

    Please make sure you login the right email account and please ... Read more