Tessan provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to chart below for the warranty timelines of various products, as warranty periods differ according to models.
Products sold by Tessan as refurbished (“pre-owned”) come with their own unique warranty that you can find on the product listing or contact us at email@example.com with your order receipt for confirmation.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Tessan’s warehouse for inspection, the refund process will begin.
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Tessan’s online stores, please contact retailers for refunds. For quality-related issues, please see below.
All quality-related defects on items sold directly by Tessan or Tessan’s authorized resellers are covered by an extensive warranty, starting from the date of purchase.
Tessan’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
Quality-related warranty claims on purchases made through Tessan’s authorized distributors and retailers, such as Walmart and BestBuy, are handled through Tessan.
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Valid proof of purchase:
Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.
Shipping costs must be covered by buyer in the following situations:
Not Covered Under Warranty:
Tessan is not liable for:
When returning items with a prepaid shipping label provided by Tessan, Tessan takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Tessan does not provide refunds for items damaged in transit for non-quality related warranty claims.