Our FAQ page is designed to help you find everything you need — from tracking your order to choosing the right travel adapter. Need more help? Reach out anytime, and our support team will be happy to assist.
If your estimated delivery date has passed and you haven't received your order, please contact our Customer Service for further help.
Can I change or cancel my order after purchase?
If your order hasn't been shipped yet, please contact us immediately to make changes or cancel.
What should I do if my order is lost or damaged during shipping?
Please contact our customer support team (info@tessan.com) immediately. We will investigate the issue and arrange a replacement or refund as needed.
What should I do if I receive the wrong or damaged item?
Please contact our support team with your order number and photos of the item — we'll help arrange a replacement or refund.
2. Payment & Pricing
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
Do you support PayPal, Apple Pay, or Google Pay?
Yes, PayPal, Apple Pay and Google Pay are also available on tessan.com
Do prices include taxes?
Product prices do not include taxes unless stated otherwise. Applicable taxes will be shown at checkout if required.
Is it safe to pay on your website?
Absolutely. All payments are processed through encrypted and secure gateways to protect your personal and financial information.
How do I use a discount or promo code?
You can enter your discount code in the "Discount Code" box at checkout before payment. The discount will be applied automatically if valid.
3. Returns, Refunds & Warranty
What is your return policy?
You can return items within 7 days of delivery for a full refund if they are unused and in original packaging.
How long does it take to get my refund?
Once your return is received and inspected, your refund will be processed within 3–7 business days to your original payment method.
Do TESSAN products come with a warranty?
Yes. TESSAN offer comprehensive warranty coverage across our entire product range. The warranty period varies depending on the specific product series. For detailed terms and conditions, please consult the warranty section within your user manual.
How do I claim a warranty or repair?
Please email info@tessan.com with your order number, product details, and a photo or video of the issue. Our team will assist with the warranty claim.
What if my product stops working after a few months?
If your product fails under normal use within the warranty period, we'll provide a replacement or repair according to our warranty policy.
What should I do if I receive the wrong item?
Please contact our customer service (info@tessan.com) within 7 days of receiving the item, and provide your order details and product photos. We will arrange a replacement as soon as possible.
How do I request a return or exchange?
Please contact our customer support at info@tessan.com with your order number and reason for return. Our team will guide you through the process.
Who covers the return shipping cost?
If the return is due to a product defect or our mistake, TESSAN will cover the shipping cost. Otherwise, customers are responsible for return shipping. More details for Return & Refund.
4. Support Questions
How can I contact customer support?
For Amazon order, email at support@tessan.com. For Official website order or questions, email at info@tessan.com or through the Contact Us page on our website.
How long does it take to get a reply?
For inquiries received on weekdays, a response will be provided within 24 hours. Inquiries received on holidays or weekends will be addressed within 24 hours of the next business day.
Do you have any authorized retailers?
Yes. TESSAN products are available on our official website and through authorized retailers such as Amazon and selected distributors worldwide.
Where can I find TESSAN news or events?
Subscribe to our newsletter or follow TESSAN on Instagram, Facebook, and YouTube for the latest product news and exclusive deals.
5. Others
Do you offer wholesale or business purchasing?
Yes, we offer wholesale and business purchasing. Please contact our sales team(sales@tessan.com) for a quote.
How can I contact customer support?
You can reach us via email or social media. Our customer support team will respond within 24-48 hours.
