Processing Time
Standard Processing: We typically require 1-2 business days to process your order. Please note that this does not include weekends or holidays.
Quality Control:Â Each order undergoes strict quality control checks and testing to ensure product quality meets your requirements prior to shipment.
Shipping Methods & Rates
We partner with Amazon Logistics and other reliable carriers to provide the best delivery experience.
|
Region |
Order Subtotal |
Shipping Fee |
Estimated Time |
|
Contiguous United States |
≥ $39.00 |
FREE |
3-7 Business Days |
|
Contiguous United States |
< $39.00 |
$5.99 |
3-7 Business Days |
|
Military & Diplomatic (APO/FPO/DPO) |
< $39.00 |
$5.99 |
Extended |
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Remote Area Surcharges
Due to higher logistical costs, the following regions are subject to flat-rate shipping fees and are excluded from the standard free shipping policy:
- Alaska (AK) & Hawaii (HI)： $15.99
- Puerto Rico (PR) & U.S. Virgin Islands (VI)： $24.99
- Guam (GU), American Samoa (AS) & Northern Mariana Islands (MP)： $29.99
Important Notes
1. Military & Diplomatic Addresses (APO/FPO/DPO)
Please be advised that orders shipped to APO, FPO, and DPO addresses must use specific specialized channels. Delivery times are significantly longer than standard shipping, and expedited/commercial express services are not available for these locations.
2. Tax & Duties
All shipments are delivered Duty Unpaid (DDU). Any customs or import duties are charged once the parcel reaches its destination country and must be paid by the recipient.
3. Tracking Information
Once your order has shipped, you will receive a confirmation email with tracking information. Items in the same order may be sent in separate packages for logistical reasons.
4. Undelivered Solutions
If a package is delayed due to invalid addresses, customs procedures, or unforeseen circumstances (e.g., severe weather), Tessan will work to provide an appropriate solution to minimize your loss15. If your package has not arrived within 3 months of shipping, please contact our customer service representative.
FAQs
Q1: Can I change the shipping address after placing an order?
A: We aim to process orders as quickly as possible. You can edit or cancel your shipping information only before the order has been processed for shipment. Please contact our support team immediately at support@tessan.com. Once the product is en route, we are unfortunately unable to change the delivery details.
Q2: My tracking information hasn't been updated for several days. What should I do?
A: It is normal for tracking updates to have slight delays as the package moves between hubs. If there has been no movement or update for more than 7 consecutive days, please contact us for assistance. If it has been less than 7 days, we kindly ask for your patient wait.
Q3: Why did I only receive part of my order?
A: To get your items to you as fast as possible, TESSAN may split your order into multiple packages based on stock availability in different warehouses. These packages may arrive at slightly different times. If you are missing an item, please wait 7 days for the remaining parts to arrive. If they still haven't appeared, feel free to reach out to us for additional tracking details.
Q4: The tracking status says "Delivered," but I haven't received my package. What are the next steps?
A: Occasionally, carriers mark a package as delivered a bit early. We recommend:
- Checking your surrounding environment (porch, garage, or with neighbors).
- Contacting your local post office or the carrier directly to confirm the exact drop-off location.
If you still cannot locate your parcel after these steps, please contact our support team, and we will be happy to help investigate the issue.
Q5: What should I do if I receive the wrong product?
A: We apologize for any inconvenience. If you received an item different from what you ordered, please contact our customer support team at support@tessan.com with your order number and a photo of the received product. We will prioritize a replacement for you.